If you are prompted to subscribe to Sweat when attempting to log in, but already have an active subscription, please ensure you are using the same log in details that you used to register. This can be email, Facebook or Apple. You will only be able to access your active account via one of the above methods - not a combination of them. For further details see our article here.
We also recommend restarting your device and uninstalling and reinstalling the Sweat app to troubleshoot any issues you may be experiencing.
If you have forgotten your password, see the steps on resetting your password in our article here. Alternatively, if you are unsure of the details that you used to subscribe, please reach out to our Support Team with the following information:
Full Name associated with your Sweat account (this is the name that was used when creating your profile)
The email address associated with your Sweat account
Date of Birth
Google Order number this will start with GPA.. followed by a series of numbers OR
Transaction ID on your receipt OR
Credit Card last 4 digits and expiry
You will also need to provide a screenshot of your payment on your bank statement and/or a copy of your receipt.
Trouble with my Apple subscription
If you are prompted to subscribe when attempting to log in to the Sweat app, please try selecting the 'Restore' button if available. This will send your latest Apple receipt through to our system.
If you are still having trouble, check your Mobile Data is enabled specifically for the Sweat app and the App Store, within your iOS device settings.
You will also need to ensure you have the most up to date iOS and Sweat software. Once the above steps have been completed, sign out of your Apple ID and back in again. Please attempt to 'Restore' your purchase once more.
More troubleshooting steps are available on Apple's Support page, or alternatively we recommend reaching out to Apple Support for further guidance.
Trouble with my Google subscription
If you have an active Google subscription and receive a message similar to the below, this might indicate that your subscription has been purchased using a different email address.
If you are unable to locate your active account, please reach out to our Support Team with your Google receipt so that we can assist you further.
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