In order to log into your account you must use the sign in method which you created the account - this can be email, Facebook or Apple. You will only be able to access your active account via one of the above methods - not a combination of them.

Email

If your account was set up via an email and password, you will need to use the same details. Tap the Log in button located at the top right hand corner of the home screen, then enter your email address and password - please do not press the Continue with Apple or Facebook buttons. 

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Forgot your password?

If your account was set up via an email and password, you can reset your password via the Sweat app. However if your login method is via Facebook or Apple Login, you cannot change your Sweat account password via the Sweat app, it will need to be done via Facebook or Apple. 

If you have forgotten your password, select 'Forgot your password?' at the login screen and you will be sent an email with a link that you can use to update your password. We recommend opening the link in an incognito or private window.

If you are having trouble locating the reset password email, please check your junk/spam folder. 

For further troubleshooting, see our Support article on activating your paid subscription, here.

Facebook

If your account was set up via your Facebook details, select the Continue with Facebook option on the log in screen. Please do not press the Continue with Apple or email address and password options. 

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If you no longer have access to your Facebook, please reach out to our Support Team and they will delink your profile for you. 

Apple

If your account was set up via your Apple details, select the Continue with Apple option on the log in screen. Please do not press the Continue with Facebook or email address and password options. 

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 If you no longer wish to use your Apple details for your login credentials, please reach out to our Support Team and they will delink your profile for you. 

'Error' message

If an 'Error' or 'Sorry, something went wrong!' message appears on your screen, this may indicate that you are not connected to the internet. 

We recommend completing the below troubleshooting steps and ensuring you have Mobile Data enabled for the Sweat app within your device settings.  

• You have the latest operating system installed on your device
• You are connected to a cellular data service, or have a stable Wi-Fi connection
• You have enough available storage on your device
• Delete, update and reinstall the Sweat app to your device from the App Store or Google Play Store

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If you are still experiencing issues, please don't hesitate to reach out to our Support Team.