If you are having trouble logging in to Sweat, ensure you are using the correct email address and password. If you initially subscribed through Facebook or with your Apple ID, the account may be associated with an alternate email address.

Forgot your password?

If you have forgotten your password, select 'Forgot your password?' at the log in screen and you will be sent an email with a link that you can use to update your password. We recommend opening the link in an incognito or private window.

If you are having trouble locating the reset password email, please check your junk/spam folder. 

For further troubleshooting, see our Support article on activating your paid subscription, here.

'Error' message

If an 'Error' or 'Sorry, something went wrong!' message appears on your screen, this may indicate that you are not connected to the internet. 

We recommend to ensure you have Mobile Data enabled for the Sweat app within your device settings.  

If you are still experiencing issues, please don't hesitate to reach out to our Support Team.