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I'm having trouble launching Sweat on my device

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15 comments

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    Faye Xie

    I have the same issue. Nothing on screen when enter. I’ve redownloaded the app, now cannot even login

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    Brooke VL

    Same, can’t login and getting different errors each time.

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    Nathalie Lavoie

    I'm also receiving this error on both the WebApp and the App on my Android. 

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    Megan

    Faye Xie & Brooke VL & Nathalie Lavoie, We deeply apologise for the errors experienced logging into your Sweat accounts. We experienced a brief outage where some members were unable to temporarily log into the Sweat app. This error was quickly resolved but if you’re still experiencing issues logging in, we recommend force closing your app and reopening to refresh. If you receive an error that your login details are incorrect, please double-check that you are logging in with your correct username and password. If you’re still experiencing any trouble, please send us an email at support@sweat.com so we can assist you with your account. 

    Megan 💧

    Sweat Support

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    Karen & Matthias Binggeli-Stone

    Hi. I can’t log in. I have restarted my device, deleted the app, reinstalled the app and still can’t log in.

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    Megan

    Hey @Karen & Matthias Binggeli-Stone, 

    Please ensure you are entering the same login details used to activate your subscription to log into your active account.  

    If you need further assistance, please send us an email at support@sweat.com with a screenshot of your receipt so we can assist you in accessing your account.

    Megan 💧

    Sweat Support

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    kelly

    Hi, I've tried all above tips and this is what I am seeing on different browsers and the app.

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    Jillian Laughlin

    I am getting the same error, and have tried all of the above as well, is the app down?

     

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    kelly

    I believe so, I just looked at their instagram and the last post has tons of comments saying same thing. Frustrating. 

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    Andrea Ahumada

    Is the App down? I can't access it... 

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    Megan

    @Andrea Ahumada, @Kelly & @Jillian,
    We experienced an outage with the Sweat App on the 25th Feb ACDT, and we are so sorry that this affected your ability to get to your workouts. This has now been resolved, and you should be able to access your account. Your ongoing support and patience is greatly appreciated - and please don’t hesitate to DM us if you have any issues. 

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    Suyesha Sthapit

    Hi I can't enter the app. I've done all of the above but it is stuck on the launch screen, even after 15mins. This has been going on for at least a few days for me now. Please help.

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    Megan

    Hi Suyesha, I can confirm we are currently assisting you via email to resolve this ASAP💧

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    Stefanie Lacy

    I can’t access the workouts on my sweat app. I get the spinning circle for hours and nothing happens. I can access every other part of the app. This has been going on for days. I have tried all of the trouble shooting and nothing works. Please help! I emailed too.

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    Megan

    Hi Stefanie, I can see a team member has responded to your email and this has been resolved for you :) 

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