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I'm having trouble launching Sweat on my device

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6 comments

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    Faye Xie

    I have the same issue. Nothing on screen when enter. I’ve redownloaded the app, now cannot even login

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    Brooke VL

    Same, can’t login and getting different errors each time.

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    Nathalie Lavoie

    I'm also receiving this error on both the WebApp and the App on my Android. 

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    Megan

    Faye Xie & Brooke VL & Nathalie Lavoie, We deeply apologise for the errors experienced logging into your Sweat accounts. We experienced a brief outage where some members were unable to temporarily log into the Sweat app. This error was quickly resolved but if you’re still experiencing issues logging in, we recommend force closing your app and reopening to refresh. If you receive an error that your login details are incorrect, please double-check that you are logging in with your correct username and password. If you’re still experiencing any trouble, please send us an email at support@sweat.com so we can assist you with your account. 

    Megan 💧

    Sweat Support

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    Karen & Matthias Binggeli-Stone

    Hi. I can’t log in. I have restarted my device, deleted the app, reinstalled the app and still can’t log in.

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    Megan

    Hey @Karen & Matthias Binggeli-Stone, 

    Please ensure you are entering the same login details used to activate your subscription to log into your active account.  

    If you need further assistance, please send us an email at support@sweat.com with a screenshot of your receipt so we can assist you in accessing your account.

    Megan 💧

    Sweat Support

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