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18 comments

  • Avatar
    B Allard

    I can't log into my account because it says it is the wrong password. When I reset it. It still does not work. I am trying to sign up

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    Raechel

    Hey there! Sorry to hear you are experiencing this issue! Please email our team at support@sweat.com so we can help you out with this directly :) Look forward to hearing from you! - Sweat Support

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    Clara Iacob

    Hi.I cant pay with Paypal for the 3 moths 1 $ offer,i dont have this option.Im from Germany and i dont have Credit Card.Can u help me,please?

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    Raechel

    Hey Clara! Unfortunately Paypal is not available due to Germany's restrictions I am sorry! We only have the Credit Card as an option for you on this promo :) 

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    Courtney Ferl

    The app keeps getting stuck on the page with more info on the workout. I can’t get out of it without closing out the app and then I have to start my workout over. It’s very annoying because this sometimes opens on its own.

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    Noor Dubdub

    Courtney I’m experiencing the same problem. It’s very frustrating!

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    Raechel

    Hey @Courtney & @Noor! We have reached out to you to resolve this :) Raechel ~ Sweat Support Team 

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    Hope Guzewicz

    I'm having the same issue as Courtney and Noor. I have to restart the app everytime I accidentally click on the workout and the description pops up.

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    Raechel

    Hi Hope! We have just reached out to your via email :) This is an issue we are currently experiencing with the workout descriptions - however our team is working hard to have this fixed within the next few days! Raechel ~ Sweat Support 

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    Judith Yee

    Hi. When I start a walking LISS workout the app stops when my screen locks and doesn’t record my workout.

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    Raechel

    Hi Judith, We have just created a ticket for you, and one of our team will reach out to you asap :) Raechel ~ Sweat Support

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    Emily Danta

    Hi, I submitted a ticket a week ago about being incorrectly charged for an entire year! I have not received any response or refund and am extremely disappointed in this application. There is no support number either to call. Can someone please reach out!?

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    Raechel

    Hey Emily! We have located your email and will respond to your enquiry ASAP! Raechel ~ Sweat Support

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    Janina mohamed

    I cancelled the app 10 minute after downloading is, because it wasn't what I expected. Today my bank informs me that they have charged $19.99.Why make it impossible to cancel unless you are tricking people into paying for a subscription they don't want.  I want my money refund as soon as possible I swear. this is horrible 

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    Raechel

    Hey Janina, Please reach out to us via support@sweat.com so we can look into this asap for you 💧

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    Kate Staddon-Smith

    Why have I been charged $19.99 when I cancelled my account and cancelled it in iTunes?! I don’t even use the app. When I login to the app it even still says expired and can’t be used - so why did you charge me and how can I cancel and get a refund ASAP? I have emailed multiple times with no response

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    Elisa Miller

    I too e-mailed the day my bank account was charged. Per the new subscription e-mail it advised me to cancel on the 22nd which I cancelled the subscription on the 22nd PST however it was charged on the 22nd ACST. I e-mailed the day my card was charged and have yet to hear back. It has already been 7 days and the support e-mail said I should have a response within 3-7 business days which has not happened.

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    Raechel

    Hey Elisa and Kate - We have located your emails and will respond to your enquiry within 24 hours. Raechel ~ Sweat Support

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