If you have a question or concern that hasn't been answered in our Support articles, we are here to help!
There are a couple of ways that you can get in touch with us, we've listed them below:
Submit your request via our Contact Form or alternatively, email us directly at email@example.com.
Our operating hours are Monday-Friday business hours, Australian time and we will endeavour to get back to you within 2-3 business days.
In order for us to help you as quickly as possible, we will need to confirm your identity so that we can locate and verify your account. Please provide your account details such as your full name, date of birth and the email address associated with your Sweat account. Alternatively, a screenshot of your Sweat member number located in the profile section of your app will also help.
Send us a message in app
You can also get send us a message via the Contact Us button at the bottom of 'Workouts' dashboard or with your 'Profile'. You will be prompted to fill out your details and a summary of your query and we will respond to you via email within 2-3 business days.
I can't log into my account because it says it is the wrong password. When I reset it. It still does not work. I am trying to sign up
Hey there! Sorry to hear you are experiencing this issue! Please email our team at firstname.lastname@example.org so we can help you out with this directly :) Look forward to hearing from you! - Sweat Support
Hi.I cant pay with Paypal for the 3 moths 1 $ offer,i dont have this option.Im from Germany and i dont have Credit Card.Can u help me,please?
Hey Clara! Unfortunately Paypal is not available due to Germany's restrictions I am sorry! We only have the Credit Card as an option for you on this promo :)
The app keeps getting stuck on the page with more info on the workout. I can’t get out of it without closing out the app and then I have to start my workout over. It’s very annoying because this sometimes opens on its own.
Courtney I’m experiencing the same problem. It’s very frustrating!
Hey @Courtney & @Noor! We have reached out to you to resolve this :) Raechel ~ Sweat Support Team
I'm having the same issue as Courtney and Noor. I have to restart the app everytime I accidentally click on the workout and the description pops up.
Hi Hope! We have just reached out to your via email :) This is an issue we are currently experiencing with the workout descriptions - however our team is working hard to have this fixed within the next few days! Raechel ~ Sweat Support
Hi. When I start a walking LISS workout the app stops when my screen locks and doesn’t record my workout.
Hi Judith, We have just created a ticket for you, and one of our team will reach out to you asap :) Raechel ~ Sweat Support
Hi, I submitted a ticket a week ago about being incorrectly charged for an entire year! I have not received any response or refund and am extremely disappointed in this application. There is no support number either to call. Can someone please reach out!?
Hey Emily! We have located your email and will respond to your enquiry ASAP! Raechel ~ Sweat Support
I cancelled the app 10 minute after downloading is, because it wasn't what I expected. Today my bank informs me that they have charged $19.99.Why make it impossible to cancel unless you are tricking people into paying for a subscription they don't want. I want my money refund as soon as possible I swear. this is horrible
Hey Janina, Please reach out to us via email@example.com so we can look into this asap for you 💧
Why have I been charged $19.99 when I cancelled my account and cancelled it in iTunes?! I don’t even use the app. When I login to the app it even still says expired and can’t be used - so why did you charge me and how can I cancel and get a refund ASAP? I have emailed multiple times with no response
I too e-mailed the day my bank account was charged. Per the new subscription e-mail it advised me to cancel on the 22nd which I cancelled the subscription on the 22nd PST however it was charged on the 22nd ACST. I e-mailed the day my card was charged and have yet to hear back. It has already been 7 days and the support e-mail said I should have a response within 3-7 business days which has not happened.
Hey Elisa and Kate - We have located your emails and will respond to your enquiry within 24 hours. Raechel ~ Sweat Support
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