If your subscription is an In-App Purchase, it is purchased from and billed by the respective App Store (e.g. the Apple App Store or Google Play Store), not by us. An In-App Purchase is subject to the terms, conditions and other licensing arrangements specified by that app store provider. As such, you must take up any payment-related issues or refund requests with the app store provider directly.
However, if you are dissatisfied for any reason or believe you have experienced extenuating circumstances, we encourage you to contact our Support Team at firstname.lastname@example.org to discuss this further.
You can also find more information about your subscription in our cancellation article.
Sweat Physical Products
At Sweat, we want you to be completely satisfied with your purchase. If there’s an issue with your item, or it wasn’t as you expected, we’re here to help!
If for any reason you are unhappy with your item(s) purchased from Sweat, we will offer a Gift Card or refund via the payment method used at the time of purchase, upon return of goods*, if you reach out to us within 30 days of the delivery date.
All physical products have a 12 month refund or replacement warranty for major faults. This includes if you have received your product in poor condition and if you believe it to be faulty at the time of delivery.
Proof of purchase is required for all returns, and it will be your responsibility to cover any return shipping costs if a refund has been approved. Returns received more than one year after the date of shipment will not be accepted, and will be returned to sender (at your own cost).
*Goods must be in satisfactory condition with all original packaging, accessories and/or manuals.
Kayla Itsines eBooks
If for any reason you are unhappy with your item(s) purchased from Kayla Itsines, we will offer a Gift Card or refund via the payment method used at the time of purchase, if you reach out to us within 30 days of the delivery date.
If you have any other questions or concerns regarding your purchase, our friendly team will be more than happy to help! You can reach out to our helpful Support Team here.