When placing an order with Sweat.com, you confirm acceptance of our shipping terms and conditions. By ticking this box and proceeding with your order, you confirm that you have read and understood these conditions.
Do You Ship To International Locations?
Sweat.com happily accepts orders from our international customers! We offer standard shipping for all international orders. Delivery charges may vary depending on your location and are calculated automatically at the checkout page. Please choose your shipping destination in the checkout to see applicable shipping costs.
When Will My Order Be Dispatched?
You will receive a notification email when the warehouse has received your order and it is being prepared for dispatch.
All orders placed with Sweat.com are processed in our warehouse as quickly as possible. If an order is submitted prior to 5:30am Monday to Friday, it will be shipped the same day. For orders placed between 5:30am and 10:30am, our warehouse will do their best to ship them on the same day. Orders received after 10:30am will be shipped the following day.
For orders placed after 5:30am on Friday, or anytime over the weekend, they will be shipped on Monday.
Can My Order Be Changed After I Place It?
All orders are considered final at the time of payment so please check the details carefully, including shipping information, before submitting an order. After an order has been submitted, there is no guarantee that it can be altered or changed.
Once your order has been received by our warehouse, we are unable to make any changes to it. This includes changes to the shipping address. Please be mindful that incorrect or missing address information may lead to delivery delays. Should it be required, Sweat.com can arrange for the order to be reshipped to the correct address (please note: additional fees will apply).
We recommend choosing a delivery address where someone will be available to receive the order, where this is possible.
How Will I Know When My Order Has Been Sent?
When your Sweat.com order has been shipped, you will receive a notification email. Any relevant tracking information will be provided in this email so you can follow the progress of your order.
How Long Will It Take For My Order To Arrive?
International orders are generally delivered within 7-16 business days of dispatch. During peak shipping periods, such as the festive season, there may be some delays due to an increased volume or public holidays.
Advised delivery timeframes are provided as a guide only. Delivery estimates do not include customs delays for your country.
Delivery times can vary depending on the carrier and destination of the order. Delivery delays may occur as a result of holidays, bad weather, customs delays or as a result of an increased volume of parcels in peak periods. Your local carrier is in the best position to advise if there has been an issue which may cause a delay to your delivery.
For international deliveries, customers may be required to pay sales tax, duties and/or customs charges. These are NOT included in the order or shipping cost. Any customs duties or taxes applied by the destination country are the responsibility of the recipient and not Sweat.com. Customs policies vary around the world, we recommend that you check with your local customs office for further information.
Can I Return An Item I Purchased?
All orders are considered final at time of placement, as per our terms and conditions. All products come with a 90-day warranty against breakage or manufacturing defects, as well as a 30-day unconditional guarantee. We do not provide refunds or exchanges if you have changed your mind, or made a wrong selection.
Should you receive a product which you believe to be faulty, either at the time of delivery or within 90 days of the original shipment date, please contact Sweat customer service so that we may investigate. Please note, faults do not include damage caused by fair wear and tear or as a result of misuse by the customer.
We must receive your request to replace a faulty product within 90 days of the original shipment date. Returned faulty products must include all the original packaging, accessories and manuals, and be returned in the condition it was received by you.
Any returns received more than one year after the date of the original shipment will not be accepted by Sweat.com and will be returned to sender (any additional costs will be incurred by the sender).