General Shipping/Costs for International Orders
We are happy to accept orders from international customers and offer standard shipping on all orders shipped overseas.
The shipping cost will be calculated automatically at the checkout page; please select your shipping destination in the checkout for applicable shipping costs.
Customers will receive a notification email when the warehouse has received their order.
All customer orders will be processed in our warehouse. If an order drops (submitted) to the warehouse before 5:30am, it is guaranteed to ship the SAME DAY. If the drop time is after 5:30am, but before 10:30am, the warehouse will do their best to ship it on the same day. If the order is submitted to the warehouse after 10:30am, then it will be shipped the next business day. If the order drops on Friday after 5:30am or anytime over the weekend, it will ship on MONDAY.
Delivery to International Destinations
International orders are generally delivered within 7-16 business days after dispatch. Customers will receive a notification email when their products have been shipped, tracking information is provided in this email.
Delivery times provided are an estimate only and may vary by country. Estimates do not include customs delays for your country.
Delivery times may vary depending on the carrier and destination. Delays may occur as a result of holidays, bad weather, customs delays or as a result of an increased volume of parcels due to peak periods. Your local carrier is in the best position to advise if there has been a delay that may affect your delivery.
For international deliveries, customers may be required to pay sales tax, duties and/or customs charges. These are NOT included in the order or shipping cost. Any customs duties or taxes applied by the destination country are the responsibility of the recipient. Customs policies vary around the world, we recommend that you check with your local customs office for further information.
A notification email will be sent to customers when their products have been delivered.
During peak periods, such as the festive season, shipping delays may occur as a result of an increase in the volume of parcels shipped. There may also be delivery delays due to public holidays.
General Information for International Order Shipping
All orders are considered final at the time of payment. Please check details carefully, including shipping address information, before submitting an order. Please keep in mind that an incorrect address or missing address information can delay your delivery. We recommend using your home or work address if possible.
Once an order has been submitted, there is no guarantee that it can be altered or changed. However, we will do our best to accommodate requests where possible. Should you need to make an adjustment to your order, please contact us immediately by emailing firstname.lastname@example.org.
Please be advised that once an order has been passed to the warehouse, we are unable to make adjustments or changes.
As per our Terms and Conditions, all orders are considered final at time of placement. We do not provide refunds or exchanges if you have changed your mind or made a wrong selection by mistake. However, all products come with a 90-day warranty against breakage or manufacturing defect and a 30-day unconditional guarantee.
If you receive a product which you believe to be faulty at time of delivery, or the product faults within 90 days, other than by reason of fair wear and tear, or as a result of misuse by you, please contact email@example.com directly for investigation.
Requests for replacements of products due to fault must be received within 90 days (from the original shipment date) in order to receive a replacement. All products being returned must be returned in the condition received by you with all original packaging, accessories and/ or manuals.
Returns received more than one year after date of shipment will not be accepted and will be returned to sender (at customer's cost).