We are sorry to hear about your troubles making a payment!
Declined payments could be caused by a number of things.
If you are currently experiencing issues using an international card, as we are an Australian-based website and company, some payments from international banks may not be accepted. We recommend reaching out to your bank to discuss this further.
Always ensure the following when purchasing from our website:
- There are sufficient funds in the card you are purchasing from.
- The card details entered match the correct card.
- Your bank may have denied the transaction without specifying a reason; in this case, please contact your bank if this may be the case.
We always recommend contacting your bank to confirm if there may be any other issues causing this error, or alternatively attempt to make a purchase with PayPal.
If you wish to discuss your payments further, please reach out to our Support Team at www.sweat.com/support