Failed payments can be caused by a number of things.
Always ensure the following when purchasing from our website:
- there are sufficient funds in the account associated with the card you are purchasing from
- the card details entered match the card
- your bank may have denied the transaction without specifying a reason. Please contact your bank if this may be the case.
We always recommend contacting the associated financial institution (credit/debit card provider, PayPal, Google Play, Apple) to confirm if there may be any other issues causing this error, or alternatively attempt to make a purchase with a different payment method.
Please also keep in mind that as we are an Australian-based company, some payments from international banks may not be accepted. If you are currently experiencing issues using an international card, we recommend reaching out to your bank to discuss this further.
If you have any other questions or concerns regarding payment, please reach out to our Support Team.