Unable to open SWEAT

If you are having trouble opening SWEAT there is often a simple explanation!

iOS & Android App

If you are using the iOS Apple App or the Android App, ensure you have the latest operating system installed on your device.

Delete, update and reinstall the App to your device from the App Store or Google Play Store.

WebApp

If you are accessing SWEAT from our WebApp, please close your browser and refresh your page and, if possible, clear your Internet history and refresh your cache. 

We also recommend to:

• Ensure you are using the latest version of your browser

• Ensure you are using the latest version of your device  

• Manually reset the device you are using if you updated browser/device

• Try accessing you account from an alternative device to ensure this error isn't the result of the device being used.

Once you have done this try logging back into your SWEAT account.

Keep in mind this could take up to 24 hours to reflect in your account.