If you are having trouble opening the SWEAT app there is often a simple explanation!

iOS & Android App

If you are using the Apple iOS App or the Android App, please check the following:

• Ensure you have the latest operating system installed on your device
  
  
• You are connected to your cellular data service or have stable Wifi connection
  
  
• Ensure you have enough available storage on your device
  
  
• Delete, update and reinstall the App to your device from the App Store or Google Play Store

If you are still experiencing issues, we suggest following further troubleshooting steps available within Apple's and Google's Support Articles below.

iOS Apple App - 'If an app unexpectedly quits, stops responding, or won't open'

Android Google Play App - 'Fix an installed Android app that isn't working'

WebApp

If you are accessing SWEAT from our WebApp, please close your browser and refresh your page and, if possible, clear your Internet history and refresh your cache. 

We also recommend to:

• Ensure you are using the latest version of your browser

• Ensure you are using the latest version of your device  

• Manually reset the device you are using if you updated browser/device

• Try accessing you account from an alternative device to ensure this error isn't the result of the device being used

Once you have done this try logging back into your SWEAT account.

Keep in mind this could take up to 24 hours to reflect in your account.

If you are still experiencing issues, please don't hesitate to reach out to our Support Team.