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11 comments

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    Maria Isabel Marquez

    Hello! Today was my due date for 7 day trial, i decided to purchase a 3 month supcription but it billed me twice, the monthy 19.99 plus the 3 month. Please refund for the 19.99 asap.

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    Kotryna Rukštelytė

    Did anyone got your money back? Because my subscription was for a year and it cost 120, this year they deducted 120 dollars again. I did not want that.  

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    Kathy Jaramillo

    Hello! Yesterdey i was charged for one month and i deleted mi app because i did not want to be charged. But they charged mi anyways. I want my money back please!!!!!!!!!!!!!

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    Eliscia

    Hi @Maria Isabel Marquez and @Kathy Jaramillo,

    Please reach out to our Support Team directly via our contact form at support@sweat.com, so we can discuss your concerns and available options.

    - Sweat Support

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    Kathy Jaramillo

    Hello!! I want my money back please. I have not used the program. I do not want it

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    Cata Armenta Lázaro

    I have been buying this app for the last 3 months. However, for the last one I decided to cancel it. It shows me to try a one month free trial. I clicked on it and automatically charged me a month. That’s so unfair and annoying. This app is amazing but these people is playing with you and your money! You don’t do that kind of things to your costumers.

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    Eliscia

    Hi @Cata Armenta Lázaro,

    Please email our Support Team directly at support@sweat.com, along with your account email address and any screenshots you can provide, so we can look into this for you.

    - Sweat Support

     

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    Linda vincent

    I purchased a monthly subscription in the App Store and have been charged for a full year. I contacted Apple and they have advised me they cannot refund or correct this. I am really disappointed and angry. Motivation has gone totally. As I cannot afford this and have been left with $80 to live off for the next fortnight.

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    Eliscia

    Hi @Linda vincent,

    I can see that one of our team members has already attended to your concern via your email ticket. Please continue any correspondence there, so that we can get back to you as quickly as possible.

    - Sweat Support

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    Janie Rosenkrance

    Do not purchase this App. We were charged $119.99 twice within 9 days of purchase. Seems like this is a reoccurring problem. Terrible company!!!

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    Eliscia

    Hi @Janie Rosenkrance,

    I'm sorry to hear this has happened - I've just created a ticket as a follow-up to this comment so that I can get a little more information from you regarding these payments. I'm having a little trouble finding an account registered under your name.

    Looking forward to hearing from you.

    - Sweat Support

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