Sweat app
As per our Billing Terms, we do not offer refunds or credits for change of mind, unused subscription periods, accidental purchases, medical conditions, or any similar reason or event, unless required by law to do so.
If your subscription is an In-App Purchase, it is purchased from and billed by the respective App Store (e.g. the Apple App Store or Google Play Store), not by us. An In-App Purchase is subject to the terms, conditions and other licensing arrangements specified by that app store provider. As such, you must take up any payment-related issues or refund requests with the app store provider directly.
However, if you are dissatisfied for any reason or believe you have experienced extenuating circumstances, we encourage you to contact our Support Team at support@sweat.com to discuss this further.
You can also find more information about your subscription in our cancellation article.
Sweat Physical Products
At Sweat, we want you to be completely satisfied with your purchase. If there’s an issue with your item, or it wasn’t as you expected, we’re here to help!
If for any reason you are unhappy with your item(s) purchased from Sweat, we will offer a Gift Card or refund via the payment method used at the time of purchase, upon return of goods*, if you reach out to us within 30 days of the shipping date.**
All physical products have a 12 month refund or replacement warranty for major faults. This includes if you have received your product in poor condition and if you believe it to be faulty at the time of delivery.
Proof of purchase is required for all returns, and it will be your responsibility to cover any return shipping costs if a refund has been approved. Returns received more than one year after the date of shipment will not be accepted, and will be returned to sender (at your own cost).
*Goods must be in satisfactory condition with all original packaging, accessories and/or manuals.
**No refunds for change of mind and subject to acceptable reason at the seller’s discretion.
Kayla Itsines eBooks
As Kayla’s eBooks are digital, all orders are considered final at the point of purchase as there is no guarantee that they will not be used.
However, if you find that you are unsatisfied with your purchase, we would love to hear from you to find out more. You can reach out to our helpful Support Team here.
Comments
7 comments
Hello! Today was my due date for 7 day trial, i decided to purchase a 3 month supcription but it billed me twice, the monthy 19.99 plus the 3 month. Please refund for the 19.99 asap.
Did anyone got your money back? Because my subscription was for a year and it cost 120, this year they deducted 120 dollars again. I did not want that.
Hello! Yesterdey i was charged for one month and i deleted mi app because i did not want to be charged. But they charged mi anyways. I want my money back please!!!!!!!!!!!!!
Hi @Maria Isabel Marquez and @Kathy Jaramillo,
Please reach out to our Support Team directly via our contact form at support@sweat.com, so we can discuss your concerns and available options.
- Sweat Support
Hello!! I want my money back please. I have not used the program. I do not want it
I have been buying this app for the last 3 months. However, for the last one I decided to cancel it. It shows me to try a one month free trial. I clicked on it and automatically charged me a month. That’s so unfair and annoying. This app is amazing but these people is playing with you and your money! You don’t do that kind of things to your costumers.
Hi @Cata Armenta Lázaro,
Please email our Support Team directly at support@sweat.com, along with your account email address and any screenshots you can provide, so we can look into this for you.
- Sweat Support
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