Sweat app
As per our Billing Terms, we do not offer refunds or credits for change of mind, unused subscription periods, accidental purchases, medical conditions, or any similar reason or event, unless required by law to do so.
If your subscription is an In-App Purchase, it is purchased from and billed by the respective App Store (e.g. the Apple App Store or Google Play Store), not by us. An In-App Purchase is subject to the terms, conditions and other licensing arrangements specified by that app store provider. As such, you must take up any payment-related issues or refund requests with the app store provider directly.
However, if you are dissatisfied for any reason or believe you have experienced extenuating circumstances, we encourage you to contact our Support Team at support@sweat.com to discuss this further.
You can also find more information about your subscription in our cancellation article.
Sweat Physical Products
At Sweat, we want you to be completely satisfied with your purchase. If there’s an issue with your item, or it wasn’t as you expected, we’re here to help!
If for any reason you are unhappy with your item(s) purchased from Sweat, we will offer a Gift Card or refund via the payment method used at the time of purchase, upon return of goods*, if you reach out to us within 30 days of the shipping date.**
All physical products have a 12 month refund or replacement warranty for major faults. This includes if you have received your product in poor condition and if you believe it to be faulty at the time of delivery.
Proof of purchase is required for all returns, and it will be your responsibility to cover any return shipping costs if a refund has been approved. Returns received more than one year after the date of shipment will not be accepted, and will be returned to sender (at your own cost).
*Goods must be in satisfactory condition with all original packaging, accessories and/or manuals.
**No refunds for change of mind and subject to acceptable reason at the seller’s discretion.
Kayla Itsines eBooks
As Kayla’s eBooks are digital, all orders are considered final at the point of purchase as there is no guarantee that they will not be used.
However, if you find that you are unsatisfied with your purchase, we would love to hear from you to find out more. You can reach out to our helpful Support Team here.
Comments
19 comments
Hello! Today was my due date for 7 day trial, i decided to purchase a 3 month supcription but it billed me twice, the monthy 19.99 plus the 3 month. Please refund for the 19.99 asap.
Did anyone got your money back? Because my subscription was for a year and it cost 120, this year they deducted 120 dollars again. I did not want that.
Hello! Yesterdey i was charged for one month and i deleted mi app because i did not want to be charged. But they charged mi anyways. I want my money back please!!!!!!!!!!!!!
Hi @Maria Isabel Marquez and @Kathy Jaramillo,
Please reach out to our Support Team directly via our contact form at support@sweat.com, so we can discuss your concerns and available options.
- Sweat Support
Hello!! I want my money back please. I have not used the program. I do not want it
I have been buying this app for the last 3 months. However, for the last one I decided to cancel it. It shows me to try a one month free trial. I clicked on it and automatically charged me a month. That’s so unfair and annoying. This app is amazing but these people is playing with you and your money! You don’t do that kind of things to your costumers.
Hi @Cata Armenta Lázaro,
Please email our Support Team directly at support@sweat.com, along with your account email address and any screenshots you can provide, so we can look into this for you.
- Sweat Support
I purchased a monthly subscription in the App Store and have been charged for a full year. I contacted Apple and they have advised me they cannot refund or correct this. I am really disappointed and angry. Motivation has gone totally. As I cannot afford this and have been left with $80 to live off for the next fortnight.
Hi @Linda vincent,
I can see that one of our team members has already attended to your concern via your email ticket. Please continue any correspondence there, so that we can get back to you as quickly as possible.
- Sweat Support
Do not purchase this App. We were charged $119.99 twice within 9 days of purchase. Seems like this is a reoccurring problem. Terrible company!!!
Hi @Janie Rosenkrance,
I'm sorry to hear this has happened - I've just created a ticket as a follow-up to this comment so that I can get a little more information from you regarding these payments. I'm having a little trouble finding an account registered under your name.
Looking forward to hearing from you.
- Sweat Support
Hi. I dowloaded the app, but i didnt used it yet. After 7 days my paypal paid 19,99 € for the next mounth. why didn't the application ask me if I want to continue using it before deducting money? Im very disappointed. I dont want to use the app. Can i got my money back?
Thanks
Alexandra
Hi @Alexandra Kelemen,
All subscriptions to SWEAT, including promotions and trials, are recurring. This is mentioned at the time of sign up, prior to payment. However, you are welcome to cancel at any time to avoid charges.
It looks like you've already been in contact with our Support Team via Live Chat. If possible, please limit correspondence to one platform so we can resolve your concern as quickly and efficiently as possible!
- Sweat Support
I purchased a monthly subscription but was charged for a full year. Now i have no money and cant pay my bills. I have unsubscribed and want my full year amount refunded. Im very disappointed. I contacted my bank and they said i must contact the provider for a refund. I cannot afford this, i wont be able to pay all my bills and will have no money left for the rest of the month.
I had the same problem Annike and they refused to refund my money so I don’t like your chances.
This is horrible. Its illegal and its dishonest. They stole money from me!
Hi @Annike Scott,
A team member has responded to your email (ticket number #263758), with information on your account and refund.
@Linda Vincent, We responded to your previous ticket in August 2019, were you able to get in touch with Apple Support regarding your refund? While we would have been more than happy to accommodate this for you, unfortunately, Apple has limitations on what we are able to process, and in this instance, all refund requests must be raised and processed by Apple 💧
-SWEAT Support
Hello, I made the monthly subscription 2 days ago, however, I changed my mind and canceled it few minutes later. It was charged in my bank account, but I want to ask for a refund since I won’t use the app. Thank you!
Hi @Késia Breder Guimarães,
Please email our Support Team directly at support@sweat.com, along with your account email address and any screenshots you can provide, so we can look into this for you.
- Sweat Support
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