As per our Billing Terms, we do not offer refunds or credits for unused subscription periods, accidental purchases, medical conditions, or any similar reason or event, unless required by law to do so.
If your subscription is an In-App Purchase, it is purchased from and billed by the respective App Store (e.g. the Apple App Store or Google Play Store), not by us. An In-App Purchase is subject to the terms, conditions and other licensing arrangements specified by that App Store provider. As such, you must take up any payment-related issues or refund requests with the App Store provider directly.
However, if you are dissatisfied for any reason or believe you have experienced extenuating circumstances, then we encourage you to contact our Support Team at firstname.lastname@example.org to discuss this further.
You can also find further information about your subscription in our cancellation article.