Declined payments could be caused by a number of things!
Could you please ensure:
- You have sufficient funds in the card you’re using. If this is in reference to your sign up fee or subscription fee, you may want to use another card or ensure that the card you have tried has sufficient funds.
- The card details entered verify the correct card. You may have entered the wrong card number by accident.
- Your bank may have denied the transaction without specifying a reason, contact your bank if you believe this is the case.
We also recommend to contact the associated financial institution (credit card, PayPal, Google Play, Apple iTunes) to confirm there are no underlying issues that could be contributing.
To discuss your payments further, please reach out to our Support Team at support.sweat.com.