General Shipping & Costs
We offer standard shipping on all website orders from Kayla's Shop for delivery within Australian states and territories.
The shipping cost varies by location and will be automatically calculated at the checkout page; please select your shipping destination in the checkout for applicable shipping costs.
Dispatch of Orders
Customers will receive a notification email when the order has been processed.
All customer orders will be processed in our warehouse. If an order drops (submitted) to the warehouse before 5:30am, it is guaranteed to ship the SAME DAY. If the drop time is after 5:30am, but before 10:30am, the warehouse will do their best to ship it on the same day. If the order is submitted to the warehouse after 10:30am, then it will be shipped the next business day. If the order drops on Friday after 5:30am or anytime over the weekend, it will ship on MONDAY.
Once an order has been received by the warehouse, we are unable to change the shipping address.
Please keep in mind that an incorrect address or missing address information can delay your delivery, so be careful when entering your details. We recommend using your home or work address if possible.
Should it be required, we can reship an order to the correct address (additional fees will apply).
Customers will receive a notification email when their products have been shipped, tracking information is provided in this email.
Delivery to Australian addresses
The majority of orders dispatched are delivered to customers within 2-5 business days after dispatch.
Delivery times provided are an estimate only. While the majority of orders arrive within the advised timeframe, this may vary depending on the carrier. Regional and remote locations may experience transport delays, or tracking information may be slightly delayed. Rest assured our carrier network aims to deliver to you as quickly as possible.
Delivery delays may occur as a result of holidays, bad weather or during peak periods. We are not responsible for packages delayed in transit. The carrier is in the best position to advise if there have been delays with deliveries to your area.
During peak periods, such as the festive season, shipping delays may occur as a result of increased demand. There may also be delays due to public holidays.
A notification email will be sent to customers when their products have been delivered. If a delivery attempt has been made and the parcel delivered to your local post office, these details will be advised so you can arrange collection. In cases where a delivery attempt has been made and collection information is missing or unclear, please contact the carrier to confirm details.
General Information for Australian Orders
All orders are considered final at time of payment. Please check details carefully, including shipping details, before submitting an order. Where you have provided an incorrect or incomplete delivery address for an order, a redelivery fee may be charged for any further delivery attempts.
Once an order has been submitted, there is no guarantee that it can be altered or changed. However, we will do our best to accommodate requests where possible. Should you need to make an adjustment to your order, please contact us immediately by emailing firstname.lastname@example.org
Please be advised that once an order has been passed to the warehouse, we are unable to make adjustments or changes.
Once the order has been dispatched, you can check the status of the delivery by visiting the carrier’s website and using the online tracking system. This will provide you with the most up-to-date information. If there have been no recent updates, we recommend checking the status with the carrier. Please note: contacting the carrier directly is the responsibility of the customer.
Multiple item orders
Please note, on occasion, products may be shipped separately for multiple-item orders. Delivery dates may vary for orders of more than one item (including multiple orders for the same item), pending stock availability.
As per our Terms and Conditions, all orders are considered final at time of placement. We do not provide refunds or exchanges if you have changed your mind or made a wrong selection by mistake. However, all products come with a 90-day warranty against breakage or manufacturing defect and a 30-day unconditional guarantee.
If you receive a product which you believe to be faulty at time of delivery, or the product faults within 90 days, other than by reason of fair wear and tear or as a result of misuse by you, please contact email@example.com directly for investigation.
Requests for replacement of products due to fault must be received within 90 days (from the original shipment date) in order to receive a replacement. All products being returned must be returned in the condition received by you, with all original packaging, accessories and/or manuals.
Returns received more than one year after date of original shipment will not be accepted and will be returned to sender (at the customer’s cost).