Please allow up to 24 hours to receive your confirmation email.
If you have not received your confirmation email and/or your payment receipt this could be for a few reasons.
- PayPal: If you paid with PayPal your purchase will now be associated with your PayPal email address and your confirmation emails will be sent to this email address.
- Spam/Junk Folder: Our confirmation emails often get lost in spam/junk folder, be sure to check this folder before contacting our Support Team.
- Incorrect Email Address: You may have incorrectly entered your email address by mistake when submitting your details to our website, you will need to contact our Support Team in this case.
- E-Cheque: If you have paid with an eCheque within PayPal, it will take between 3-5 business days to clear. You will receive your confirmation email as soon as your eCheque has cleared.
If you are unable to access your guides for any of the above reasons please get in contact with our Support Team at support.sweat.com.